According to The Pew Research Center's Project for Excellence in Journalism and Internet & American Life Project in partnership with the Knight Foundation, people looking for information about local restaurants and other businesses say they rely on the internet, especially search engines, ahead of any other source. Newspapers, both printed copies and the websites of newspaper companies, run second behind the internet as the source that people rely on for news and information about local businesses, including restaurants and bars. Word of mouth, particularly among non-internet users, is also an important source of information about local businesses.
People who seek out information and news about local businesses and restaurants are a diverse and somewhat upscale group. As distinct populations, they are more likely to live in households earning $75,000 or more, and have college educations. In addition, the 55% of adults who get information about restaurants, bars, and clubs are more likely to be women, young adults, urban, and technology adopters. The 60% of adults who get information about other local businesses are also more likely to be tech users.
Local restaurants, bars, and clubs overview... 55% of adults say they get news and information about local restaurants, bars, and clubs, with predominant sources such as: 51% turn to the internet, and:
• 38% rely on search engines
• 17% rely on specialty websites
• 3% rely on social networking sites or Twitter
• 31% rely on newspapers, including
• 26% rely on printed copies
• 5% rely on newspaper websites
• 23% rely on word of mouth, while 8% rely on local TV, either broadcasts or websites
Local Businesses overview...
60% of adults say they get news and information about local businesses other than restaurants and bars. When they do:
47% say they rely most on the internet, including:
• 36% rely on search engines - them
• 16% rely on specialty websites - them
• 1% rely on social network sites or Twitter
• 30% rely most on newspapers, including 29% who rely most on printed newspapers and 2% who rely on
newspaper websites In addition, 22% rely on word of mouth from family and friends, 8% rely on local TV, either broadcasts or the websites of local stations, and 5% rely on local radio Specifically, those seeking local information about restaurants, bars, and clubs... The 55% of all adults who get information about restaurants, bars, and clubs are disproportionately young, female, tech adaptive and upscale in educational attainment, urban. They are also likely to be avid local news consumers who enjoy following the local scene, pay for local news in some form, and use multiple platforms to get the local information. Those who are heavy local news junkies are considerably more likely than others to get material about local restaurants. 71% of those who used at least six platforms monthly got news and information about local restaurants, compared with 34% of those who relied on just one or two sources. 47% of all adults said they got local news and information their cell phones, and these mobile consumers were younger and more upscale in terms of their household income and educational levels, were even more likely than others to get material about local restaurants: 62% of mobile local news consumers got information about local businesses, compared with 48% of others.
The 55% of adults who said they got information about local restaurants relied on these sources:
• 51% of those who get information about local entertainment businesses rely most on some kind of online
source for that material.
• 31% of them say they rely on newspaper material either in printed form or the website of their local
newspaper for information about restaurants, bars, and clubs
• 23% of them say they rely on other people most of all for news and information about for information about restaurants, bars, and clubs
• 8% of them say they rely on TV for news about for information about restaurants, bars, and clubs – either
broadcasts or the stations’ websites Local businesses other than restaurants, bars, and clubs...
Those who get information about local businesses that are not tied to eating or socializing are a diverse and
somewhat upscale group. Those who get this information are more likely to have college or advanced degrees, live in relatively high-earning households, use the internet and own cell phones. They are not distinct by gender or race and ethnicity. They are also likely to be local news and information junkies. Those who get news and information from at least six different local news platforms monthly are considerably more likely than others to get material about local businesses.
72% of those who used at least six platforms monthly got news and information about local businesses, compared with 39% of those who relied on just one or two sources. Additionally, 47% of all adults said they got local news and information their cell phones and those mobile consumers were also more likely than others to get material about local businesses: 65% of mobile local news consumers got information about local businesses, compared with 55% of others. The 60% of adults who said they got information about local businesses relied on these sources for such information, in broad terms:
• Internet: 47% say some kind of online source is the one they most rely upon.
• Newspaper: 30% say they most rely on newspaper material either in printed form or the website of their
local newspaper for local business information
• Word of mouth: 22% say they rely on other people most of all for news and information about local
businesses
• Local TV: 8% say they rely on TV for news about local businesses – either broadcasts or the stations’
websites
• Local radio: 5% of adults say they rely on local radio
11% of the respondents who get information about local businesses cited other sources beyond the main
categories that we used. These answers might have included such things as advertising messaging via such things as billboards, signs, or phone directories; salesclerk or stranger recommendations; observations of foot traffic to stores; and general awareness of brands or merchants that didn’t arise from any particular information source. The results, based on data from telephone interviews conducted by Princeton Survey Research Associates International, conducted in English and Spanish by landline and cell phone, yield 95% confidence that the error attributable to sampling is plus or minus 2.4 percentage points. – Research Brief
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